Forum Discussion

RRH's avatar
RRH
Community Member
4 months ago

Unable to edit text in Rise

Hello,

I am unable to edit the first line of text on my Rise course homepage. I am currently using Chrome, but I also tried using Edge and haven't had any luck. I also tried clearing my cache. I am able to highlight the text and format, but I am unable to change the actual text characters. This is only a problem on the one line of text. I tried duplicating the course and the same problem is occurring in the duplicate course. The text also doesn't recognize my cursor. Any ideas what might be happening?

Thank you,
Renee

  • Hi Renee!

    Sorry to hear you've run into this setback!

    To clarify, is this the only Rise course experiencing this behavior? Also, do you mind sharing a screen recording of the issue as you are experiencing it on your end?

    Testing this in Rise 360 (with Chrome and Edge) I was able to edit all course text without issues. Thank you for sharing the troubleshooting steps you've tried so far. I would like our support engineers to step in and have a closer look, so I've opened a support case on your behalf. You're in great hands troubleshooting with them, and they should be reaching out to you shortly!

  • RRH's avatar
    RRH
    Community Member

    Hi Steven, 

    Due to the nature of the content I am unable to share a screen recording in a public forum. Do you have an email where I can contact you directly?

    Thank you,

    Renee

    • Hi Renee!

      Thanks for following up!

      No problem! You can definitely share all material privately through your support case. I see that my colleague Chester just picked up your case, so he should be connecting with you via e-mail, shortly!

      We can continue the conversation through your case to keep all information in one spot.