Transition to Lightbox lags in Review 360

Hi Wendy,

I'm sorry you are having issues with a white screen in your lightbox! It is a bug that has been reported. I'm added your voice to the report. When any new information becomes available, this conversation will be updated.

Thanks for reaching out! 

Hi there, Thet!

I'd love to help you get to the bottom of the lag and white screen. A few questions to kick it off:

• Which version of Storyline 360 are you using? Click the Help tab, then About Storyline.
• Is this happening on any browser or a specific one?
• Are you comfortable with sharing the .story file with our team? Simply use this private upload link.

The answers to these questions while reviewing the content in the same environment will help us find a quick fix. Looking forward to hearing back!

Hi Katie, 

I have this issue with my Help lightbox slide. I will use the private link to let you take a look. Long delay blank white screen until the content appears

Hi Katie,

I just get the Articulate page.  Can you send me a link to send the file?

Hi, Rich, and welcome to E-Learning Heroes! ✨

I'm sorry you are unable to use the support case link Katie provided above! I went ahead and opened a case on your behalf. I also emailed you a link you can use to upload your file directly to us.

If you have additional questions, please reply to the e-mail, and it will get to our support team through the case.

Hi Everyone,

I am having the same problem. I am trying out the lightbox slides and first there is a blank white screen and then the picture appears. Is there a version where this is fixed and I can go back to that version?

Best regards,

Wendy

Hi everyone,

i'm having the same issue with latency loading lightbox slide. Is there some news about it?

Hi Francesca,

Welcome to the E-Learning Heroes community!

The bug John mentioned above where the lightbox slide shows a white space and flickers when loading is still being tracked. If you're comfortable sharing your file with us, I'd be happy to take a look to see if the issue you're seeing is related to this bug or something else! You can upload it here or share it privately in a support case. We'll delete it from our systems once troubleshooting is complete.