Forum Discussion

ThetBrillante's avatar
ThetBrillante
Community Member
4 years ago

Transition to Lightbox lags in Review 360

Hi Team, I'm developing a course with a couple of  lightbox scenes. Everything works fine when being previewed but when the course was published in Review 360, the transition of the slide is quite...
storyline 360
  • StevenBenassi's avatar
    StevenBenassi
    2 years ago

    Hello Everyone!

    I wanted to share some great news! We are no longer seeing the bug that caused the Lightbox slides to show a white space and flicker when loading.

    Please make sure that you are using the current version of Storyline 360 (Build 3.77.30568.0). This guide walks you through installing, updating, and opening Articulate 360 apps.

    Please let us know if you're still encountering the issue and we'd be happy to continue troubleshooting with you in a support case.

KatieRiggio's avatar
KatieRiggio
Staff
4 years ago

Hi there, Thet!

I'd love to help you get to the bottom of the lag and white screen. A few questions to kick it off:

  • Which version of Storyline 360 are you using? Click the Help tab, then About Storyline.
  • Is this happening on any browser or a specific one?
  • Are you comfortable with sharing the .story file with our team? Simply use this private upload link.

The answers to these questions while reviewing the content in the same environment will help us find a quick fix. Looking forward to hearing back!

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