Hi Susan,
Thanks for reaching out! I'm sorry to hear that you're experiencing an issue with the screen loading. I'd like to ask you a few clarifying questions to help troubleshoot.
- Does this only happen when you publish your course to LMS?
- Are all users experiencing the same issue?
- Have you tested your course in SCORM cloud as Lauren suggested above?
Please let me know if you need additional assistance with this! We'll be happy to take a look at your file to investigate further. You can upload it here or privately in a support case. We'll delete it from our systems once troubleshooting is complete.