Forum Discussion
The file "..." is read only, being used by another process error
I am receiving this error when publishing to a word document. I have been able to publish to articulate review without issue. , my articulate storyline 360 updated on 9/6. I have uninstalled the program and reinstalled. I have restarted and shut my system completely down and I am working on a local drive. None of the tips that I have read in older discussions seem to be working. Any assistance is greatly appreciated.
Hi everyone,
I ran the update, Storyline to word output is working fine again.
Thanks for the quick fix!Hi there, Russell and Tabatha. We identified an issue with our latest release of Storyline 360 where publishing to Word is failing with that error message.
This is a high priority issue for us, and our team is working on a fix. I'll make sure this discussion gets updated with any new information as soon as we can!
Hi Crystal. This seems to be an issue with Studio 360 as well. This includes Quizmaker and Engage INTR files. Unable to publish out Word documents. Is there an ETA on when the fix will roll out?
Quick update:
The publish-to-Word feature in Storyline 360 and Studio 360 that temporarily stopped working has been fixed. Just install the latest software update. Here's how.
If Articulate 360 doesn't notify you right away about the new update, open your Articulate 360 desktop app, click the drop-down arrow next to your profile picture in the upper right corner, then choose "Check for Updates."
Thanks again for reporting it!
After several months of successful publishing to Word in Storyline 3, I had this same issue occur today. I test published 2 other courses to Word and they worked fine. What happened in my case on this particular course is I simply had too many characters in the title field of the player. Since Storyline creates a new folder for you, based on what you have in the title field, my exceptionally long title itself plus the new Storyline folder exceeded the Windows character maximum. I shortened the title and re-published successfully.
Might be worth a shot for you.
Stephen -
You SAVED me today! Thank you. I have been trying for an hour to publish on my own - no luck. Read your post, modified my title, and VOILA! It's publishing now. Thank you so much!!!
I also have the same problem. I have opened a support case. # 01133034
Thanks Russell - I'll also submit a support case.
Hello, Is there an ETA on the fix for this?
I just ran the update today and now I am having the same trouble. I have checked and there should be no restrictions on my network that should be causing this trouble. Saved the 360 course file to another location to test this out and have the same problem.
Good morning Heroes!
I am having the same issue also. Following this thread.Thanks, Anurag. We do have this bug reported for both Storyline 360 and Studio 360. I know our team is heads-down working on a fix, and we'll post an update here as soon as it's ready!
Thanks for popping in to share your experience and solution Stephen :) That could certainly help someone that runs across this in the future.
