Forum Discussion

ColinTrost's avatar
ColinTrost
Community Member
6 years ago

Storyline360 Extremely Slow Saving/Opening

One of our users is reporting extreme slowness when saving or opening a storyline file - both Articulate360 and Storyline360 product installations are up to date, but the problem persists. What Can I do to help resolve this? The machine is an i7 w/ 8GB RAM. I've tested the storyline files both local and on a network location, both exhibit the same symptoms

 

storyline 360
  • StevenBenassi's avatar
    StevenBenassi
    10 months ago

    Hi Everyone!

    Great news! I'm happy to share that we just released Storyline 360 (version 3.82.31354.0), which includes a new 64-bit version of Storyline 360! Harness the processing power in modern computers with 64-bit Storyline 360. Large, media-rich courses benefit from increased stability and faster performance!

    To use 64-bit Storyline 360, please update your Articulate 360 desktop app, then click the Install button next to the Storyline 360 app with the 64-bit and beta labels. The Install button will change to an Open button when the installation is complete.

    This was highly requested, so we hope it serves you in your course creation! If you run into any snags, don't hesitate to contact our team in a support case.

  • CristianOrtega's avatar
    CristianOrtega
    Community Member
    8 months ago

    @Steven Benassi or staff,
    this issue still seems to be occurring. I have 32 Gb of ram working locally on a while with just videos in it... it takes over 30 minutes to save each time... any updates on what could improve this issue? my 360 has the latest updates.

    • JoseTansengco's avatar
      JoseTansengco
      Staff
      8 months ago

      Hello Cristian, 

      Sorry to hear that you ran into this snag. I'd like to take a look at your project file to see how long it would take the same project to save on my end. This will help isolate if the behavior is isolated to your local install, or if it has something to do with the actual project file. Please share a copy of your project file here or in private by opening a support case for testing. We'll delete it when we're done!

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