Storyline 360 on a high DPI monitor

Hi Ashley,

Submitting a case - thank you!

Thanks Andy - and if you've got your case number I'm happy to follow along! 

You're a star Ashley - here you go: 00986341 

Thanks Andy! I see your working with Angelo and I sent him a note about our forum discussion too so we'll take a look! 

Hi Andy,

Just coming back to this as I wanted to share the update from Angelo here in case anyone else was looking at this forum discussion:

I've tried the same settings that you have on your Laptop and Storyline 360 appears to be a bit blurry at 150%. 

http://drops.articulate.com/hPPL 

I played around with the DPI and Resolution settings and found that Storyline 360 does look better with high DPI settings. Please see screenshot below with the display settings indicated: 

http://drops.articulate.com/Z6ND 

Storyline 360 is normal in size on high DPI displays - it doesn't have the tiny issue that Storyline 2 did. The UI is a little blurry, and the intermediate fix we have in place now is to balance the resolution with the DPI setting of the display (eg. high DPI = high resolution). 

Please try the settings I have on the 2nd screenshot and let me know if the UI or display now is much better or if it's still blurry/fuzzy. 

Feel free to let Angelo or I know how things are behaving with that additional information.

Hi Ashley

Thanks for this.  So I know what he's saying but the laptop in question has a max resolution of 1920x1080, so whilst his solution would work if able to go to a higher res, we're not.  Looks like we're stuck with it being 'super small' with no custom scaling on I guess?

Hi Andy, 

Based on the changes we made to work with the high resolution monitors that we were hearing a lot about within Storyline 2, the new set up as Angelo described will cause it to get a bit blurry if you're scaling the screen up which seems to match what you're seeing. 

I know our team was looking for additional feedback about how the changes within Storyline 360 were working for users with the display issue previously experienced in Storyline 2, so sharing your feedback here in the forums is helpful - and you can also always share here in the form of a feature request.

Hi, I am having the same issue where I had to increase the resolution to make SL2 work and now I am trialing SL 360 and it is blurry and larger than the actual screen size itself.  I tried to click on the image links you provided in the response above, but they are no longer available.  Can you please provide the solution?

Thanks so much.

I have the same issue, now working on a 4k monitor.  I don't know enough of the way SL is implemented. But In the long run, mandating a dpi of 96 is just not a viable solution. 

Hi Ellen and Dong,

Thanks for sharing that here, and our team is still looking into the issues with high definition monitors and how Storyline displays. We did implement a change to this in Storyline 3 and Storyline 360, but know that there was still work to be done. We'll keep you posted here with future updates and information!