Storyline 360: Adding Freehand Hotspots Issue to 360° Images

Hi Vijay,

I'm sorry you're having this issue with freeform hotspots! We would love to troubleshoot this for you! Would you be willing to share your file here or with our support engineers privately in a support case?

Thanks for reaching out!

Hi John

Thank you for your response, yes sure, please see the attachment.

Hi Vijay,

I see what you mean regarding your hotspot. I tried to edit the one in your file but didn't have much luck. I ended up redrawing it and the hotspot filled in completely. I attached the file. I don't have much of an explanation for that.

If you continue to have an issue with this, let me know. I'll open a support case for you.

Thanks for reaching out!

Hi John

Thanks for the quick response. But the same issue we face.

Hi Vijay,

Thanks for your patience! I've gone ahead and opened a support case on your behalf so our Support Engineers can investigate further. You should be hearing from them soon via email. Please let me know if we can be of help in the meantime!