Forum Discussion
Story block interactivity opening in a popup window.
I have to use some interactivities in my upcoming Rise courses, but during a demo course I noticed that the interactivities are opening in a pop-up window with a close button at top right. Is there a...
Hi SujanBhattac506,
Thanks for reaching out!
I understand the Storyline blocks embedded in your Rise course are opening up in pop-up windows that the learner must exit out of. From the screenshots you included, it looks like you're viewing the course on a mobile device. Can I ask which device and which browser you're using? Additionally, does the issue persist if you view the course on your desktop?
If you're comfortable sharing a copy of your course with us in a support case we'll be happy to take a closer look!
Kelly,
Thank you for your reply. I've used up my Articulate trial period and unfortunately lost access to my Rise course. Since our customers will primarily use iPads and mobile devices, we need a seamless experience. However, due to the pop-up issue, I'm having trouble convincing my superiors to purchase Articulate. If you can provide a solution or some reassurance, I'd be happy to share the Story file and continue my efforts to persuade them.
I will send you the Story file shortly.
regards
Sujan
Hi Kelly,
Please find the attached source file that I inserted into Rise 360. I noticed that the interactivity appears as a pop-up when viewed on mobile devices. I tested in IOS.
Storyline source file:
https://1drv.ms/u/c/012b994b13044eb1/EVVPWGKnSbNDiJfrTB9gYcgBIrO_VUGWXcSYR_aZ8GPtTQ?e=dYLy6S
Rise 360:
Regards
Sujan
