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RenaeFlegg-7602's avatar
RenaeFlegg-7602
Community Member
3 months ago

Sharing between Rise360 and Rise

Hi all. I have a client with a Rise (LMS) licence who would like me to send a copy of the course I built in my Rise360 account. I've shared courses between Rise360 accounts many times, but when I en...
rise 360
JenniferThomas's avatar
JenniferThomas
Community Member

I am having the same issue. Both my client and I are in the US so not understanding why I can't send a copy. I didn't have any issues until I upgraded to a Teams account. 

KellyAuner's avatar
KellyAuner
Staff
2 days ago

Hi, JenniferThomas!

Thanks for reaching out and I'm sorry to hear you've hit this snag. I see you've connected with my teammate, Dexter, in a support case. We'll continue troubleshooting there!

  • JenniferThomas's avatar
    JenniferThomas
    Community Member
    7 hours ago

    Thanks Kelly - thanks to Dexter, we were able to solve the issue! We needed to verify which emails were used for the Articulate IDs. 

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