We are also seeing this error with SL modules. Reverting to SCORM 1.2 seems to eliminate the problem, but that doesn't seem like a good solution.
Jessica/Hazel, did you discover anything new about this?
FYI, we are behind a firewall and may not load courses to the cloud.
Hello Jacqueline,
Sorry to hear that you ran into a similar issue. I recommend following the troubleshooting steps shared by my colleague Hazel to see if the issue you're experiencing is specific to your LMS.
If your course works in SCORM Cloud, reach out to your LMS support team so they can check why courses that are not published in SCORM 1.2 aren't working properly in their environment.
Our issue turned out to be on a one-page acknowledgement with an "invisible" 2nd slide designed to allow the completion trigger to be sent to Cornerstone.
The first slide recorded the completion on a layer (which they reached after clicking a link on the base layer). The layer timeline was 3-seconds long and showed a message telling the user they had completed training before auto-advancing to the next page and auto-closing. Some users were closing the browser before the 3-second layer completed.
We solved the problem by recording the completion on the first slide, but auto-advancing to the next slide to show the completion message there.
