Forum Discussion

AbhishekRavi-eb's avatar
AbhishekRavi-eb
Community Member
3 years ago

Rise not recognizing the progress

One of my user have checkmarks in each section and get 100% on the quiz every time but it never shows completed. Whereas when I took the course, I could complete it and got completed status. He tried again after me but only to find not completed status. Any thoughts on how to fix?

  • HI Abishek. Sorry to hear that one of your learners isn't registering as complete. I recommend double-checking the completion requirements for the course. Is it course completion, quiz result, or Storyline block? After that, double-check if the learner is indeed fulfilling the completion requirement. If they are fulfilling the requirement but aren't still getting a completed status, we would love to take a closer look. Please open a case here. Our support engineers are ready to help.