Rise needs a way to detect when user gets logged out of LMS.
Today, we had another issue where someone contacted us, saying they completed a Rise course, but it didn't give them credit in the LMS. It got me thinking, why don't we have these issues with our Storyline courses? So, I ran a little test:
1) I launched a Storyline course, viewed a few slides, and then logged out of the LMS (Cornerstone). When I tried to go to the next slide, the course would not advance to the next slide, presumably because the content is loaded slide by slide from the LMS. This is good! It prevents the user from progressing through the course without getting credit. I had to exit the course, log back into the LMS, and launch it again. It took me back to the slide I was on when I logged out.
2) Then, I launched a Rise course. I went to the first section. I logged out of the LMS. Unlike the Storyline course, I was able to progress through the entire course, section by section without being stopped. A learner would assume incorrectly this was all being tracked. Because I am a designer, I did notice that images stopped loading. When I logged back in to the LMS, and launched the course, it took me all the way back to the beginning.
To me this shows a gap in Rise's LMS functionality. People will get logged out of any LMS randomly, due to network issues, for example. Rise needs to inform the learner that the connection has been lost so they don't waste time moving through the course, only to find that it wasn't tracked.