Forum Discussion
Rise needs a way to detect when user gets logged out of LMS.
Today, we had another issue where someone contacted us, saying they completed a Rise course, but it didn't give them credit in the LMS. It got me thinking, why don't we have these issues with our St...
Hi Will,
This is an issue for our organization as well.
In our LMS, when a student launches a course, the LMS opens the course in a new window over the LMS window that remains open in the background. The fact that there are now two open windows is not obvious to the student.
When a student steps away from the course for an extended period of time, the LMS will time-out in the background. A message will be displayed in the LMS window, but because it's in the background, the student is unaware of the timeout (no message in Rise), and they will continue taking the course.
The result is that anything completed after the timeout is not saved. We get many of those calls ....
So a big yes, Rise needs to inform the learner as soon as the LMS connection has been lost to avoid them wasting time completing a course that is no longer being tracked.
