Forum Discussion
Resume feature not working on mobile browser
Hi,
The resume feature seems to be working when using a desktop but it is not working on mobile browser. The resume and restart button appears but when clicked it doesnt start from the same slide ...
Hi Basil!
I'm so sorry you didn't receive my teammate Georvy's response to your support case! I'll go ahead and forward the email again, but in the meantime, I'll share the details here:
- Is this happening to a specific mobile device, or does it happen to all mobile devices?
- What is the mobile device used? What about the browser version?
- Have you tried using a different mobile browser (e.g., mobile chrome, mobile safari, android browser) to verify if the issue persists?
- Is the mobile browser updated? See these system requirements with mobile browsers for viewing Storyline published courses.
- What is your LMS? Have you tried uploading your course in SCORM Cloud then testing it using a mobile device? Here are those steps and helpful troubleshooting tips.
If your course works in SCORM Cloud but not in your LMS, Georvy recommends contacting your LMS provider for next steps. Please let me know if you received the email I forwarded and any follow-up questions!
Did you get the solution for this issue? I am also facing the same issue.
