Forum Discussion

  • LeslieMcKerchie's avatar
    LeslieMcKerchie
    Staff
    4 years ago

    Hello Rizwan, and welcome to E-Learning Heroes. 😊

    I've opened up a support case on your behalf so that we can get you back up and running. 

    Please check your email for a reply from me.

  • RachelStromb419's avatar
    RachelStromb419
    Community Member
    2 years ago

    Password Reset needed - No Reply from Support Team. 

    Hello. I had to create a new ID to be able to leave this message on the forum. 

    I receive an error "The email address or password you entered is invalid.  Please try again." 

    When I select "Forgot your password?"  I get a notification that an email was sent to me to reset it, but I never receive that email.  I have tried 5 or 6 times and I do not get the reset email. 

    I have submitted 2 tickets over the past 2 weeks.  Case # 03544122 and Case # 03536324 and I got an auto-response email from support@articulate.com saying "Thanks so much for submitting your support case. We’ve received it and we’ll be in touch as soon as possible to help. Usually, you'll hear from us within one business day."  but I have not been contacted. 

    When I reply to support@articulate.com I do not get a response.  

    Please help me reset my password. 

    • SarahHodge's avatar
      SarahHodge
      Former Staff
      2 years ago

      Hi Rachel! I'm sorry that's happening! I let the team know. If you haven't already heard from them, they'll be in touch shortly.

  • TylerBraddick's avatar
    TylerBraddick
    Staff
    2 years ago

    I'm glad I could connect with you, Rachel, and that we tracked down all these messages going to your spam folder!

    That's good insight for anyone else who stumbles upon a similar setup. Also, for 360 Teams customers, you can access Live Chat via the Support contact form 24/5!

    Happy to know that you can sign in to Articulate now after resetting your password.

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