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DawnBacigalupi's avatar
DawnBacigalupi
Community Member
3 years ago

Replay files won't play, no sound, nothing. Reinstalled per tech support, now files all missing.

Has anyone had ongoing problems with playing previously saved projects?   This happens often for me.  Tech support told me to reinstall the entire articulate suite, confirmed that my project files wouldn't be deleted, but they were.  I'm at a loss.

Replay 360
storyline 360
Studio 360
  • JoseTansengco's avatar
    JoseTansengco
    Staff
    3 years ago

    Hi Dawn, 

    Sorry to hear that you ran into this snag. Repairing any application included in Articulate 360, or the suite as a whole should not cause any of your files to get deleted. I went ahead and created support case number 03237911 for you so one of our support engineers can take a closer look at the issue. We'll be in touch shortly! 

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