Forum Discussion
Recovering Content From Prior Subscription
I was creating content in Rise 360 for my company. In the midst of that, there was a major transition. I had to move away from the project and focus in other areas. In the meantime, my company only gave me temporary use of Articulate. While working, I neglected to renew the usage. That means that my project is lost in the virtual netherworld. I just renewed my company 'subscription' but the folder with the project is forever lost.
Fortunately, I sent the content to a few people and can go back to the link in my email and access it from the user's end. Unfortunately, I can no longer access it from the creator's end. Is there a way to access the content so that I can continue working on it? Or will I have to start over?
As per the Terms of Service, when a subscription lapses, Articulate keeps the associated Rise content for up to 6 months. After that, it is permanently deleted.
- If it's been more than 6 months since your license expired, you will have to start over.
- If it hasn't been that long, contact the support staff: https://access.articulate.com/support/contact
