Forum Discussion

NielBotha-143d8's avatar
NielBotha-143d8
Community Member
5 years ago

Quiz revisit not clickable

Can anyone please help! A learner completes the lesson the first time and reaches a quiz. They complete the quiz and fail. A button takes them back to the beginning of the course and they reach the same quiz again. This time, however, storyline is not allowing the users to select anything on their retry. All of the quiz screens are duds and only the submit button is active, so there is no way to answer the questions. "next" and "previous" player buttons suddenly appear so the learner can skip through each question, but I want them to be able to answer again and have a chance of passing this time. The question slides have "reset to initial state" settings.  I have multiple lessons like this. Some have published and work perfectly (even if the learner fails, they can retry), but some give this problem. Is this a glitch?

storyline 360
  • WaltHamilton's avatar
    WaltHamilton
    Super Hero
    3 years ago

    Along with changing the action when revisited, did you also do this:

    To allow the users to re-take a graded quiz, there has to be a "Reset results..." trigger somewhere. That trigger is created automatically if you insert a Retry button on the Results slide. Since you're not using that button, you can add the trigger to whatever button you are using to send the learner back to the start of the course. The trigger tells Storyline to reset the quiz.

  • JudyNollet's avatar
    JudyNollet
    Super Hero
    5 years ago

    To allow the users to re-take a graded quiz, there has to be a "Reset results..." trigger somewhere. That trigger is created automatically if you insert a Retry button on the Results slide. Since you're not using that button, you can add the trigger to whatever button you are using to send the learner back to the start of the course. The trigger tells Storyline to reset the quiz.

    FYI: You should also change the revisit setting on the quiz questions to "Automatically Decide." Storyline will know how to handle them when the user returns to the quiz.

  • DoriNottingham's avatar
    DoriNottingham
    Community Member
    3 years ago

    Hi -  I'm having this same issue and when I changed the behavior to "Automatic" as suggested from above,  the buttons on the quiz weren't reset and could not be changed from the original answer.  The submit button was no longer clickable and all functionality stopped.  By changing the slide setting back to reset the buttons had not been checked but there are no longer clickable.  Is there something that needs to be reset with the buttons vs. the slides?

  • DoriNottingham's avatar
    DoriNottingham
    Community Member
    3 years ago

    Yes..I have a retry button on my Failed layer and that's what's confusing me.   (I only have one reset results trigger but added it again and deleted the old because I'm trying everything)

  • DoriNottingham's avatar
    DoriNottingham
    Community Member
    3 years ago

    Yes..I have a retry button on my Failed layer and that's what's confusing me. (I only have one reset results trigger but added it again and deleted the old because I'm trying everything)

  • MCostaStienstra's avatar
    MCostaStienstra
    Staff
    3 years ago

    Hi, Dori.

    Thank you for sharing the screenshot!

    My guess is that the order of triggers is preventing the results from being Reset. Try moving the trigger Reset results 2.5 Wrap up to be the first executed when the Retry button is clicked.

    Let me know if this works!

  • WaltHamilton's avatar
    WaltHamilton
    Super Hero
    3 years ago

    Actually, none of those triggers after the jump trigger will be executed. Once a jump is initiated, all trigger execution is halted. The "jump to..." trigger needs to be last in the list.

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