Forum Discussion

CoreyBleich's avatar
CoreyBleich
Community Member
8 days ago

Publishing New Versions to Reach-Impact on Already Enrolled Users

We recently published a Rise course to Reach. After a few users took the course, we republished to allow retries of the final quiz. Users who were already enrolled still cannot retake the quiz. Is there a way to keep their current usage statistics but still have them see the new version that allows for multiple quiz attempts?

reach 360
  • JoseTansengco's avatar
    JoseTansengco
    Staff
    3 days ago

    Hello CoreyBleich,

    Sorry to hear that you ran into this snag. The expected behavior is for your learners to see the added attempts during their next access, allowing for quiz retakes. Since this isn't the behavior you're seeing, I opened a support case on your behalf to connect you with our Reach 360 support team. You're in good hands, and they'll reach out to you via email as soon as they have any updates to share regarding their investigation. 

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