Forum Discussion

JulieWhitehead-'s avatar
JulieWhitehead-
Community Member
11 months ago

Publish to web - no index.html in zipped file

When I go to publish for the web, my zip file contains  index.html, but when my colleague does the same steps they do not get an index.html in their zipped file.

We zoomed in, and I watched her do all the correct steps. - no index.html in the zipped file.

She tried to email me a copy but it did not work. Articulate told her my email was invalid. We tried two different emails.

Now another colleague had the same issue. This time I impersonated them and I was able to produce index.html. They still can't. 


What the heck is going on? I am so confused.

Rise 360
  • PhilFoss's avatar
    PhilFoss
    Community Member
    11 months ago

    That's weird. When the zip is extracted, what do they see? Usually it's just a folder called content and then the index file is inside that.

  • JulieWhitehead-'s avatar
    JulieWhitehead-
    Community Member
    11 months ago

    yes, I see content but inside the content folder

    • no index.html
    • no goodbye.html

     only the folders lib and assets

  • PhilFoss's avatar
    PhilFoss
    Community Member
    11 months ago

    The files gotta be there, but not being displayed. Assuming your colleagues are on PCs. Can you share a screenshot showing what they're seeing? I have a feeling they're in an app or view mode that only shows folders, not files.

    • JulieWhitehead-'s avatar
      JulieWhitehead-
      Community Member
      11 months ago

      Good thinking. We are using an LMS. When I download their zipped files off the LMS and unzip everything is there.

      To fix the issue, I uploaded only the index and goodbye HTML files into the correct folder on the LMS. It worked.

      But it still doesn't make sense to me.

      I can upload a zipped file to the LMS and unzip it with no problems. All the files are there.

  • JulieWhitehead-'s avatar
    JulieWhitehead-
    Community Member
    11 months ago

    In my role, I help instructors with issues like this. I Zoomed with the instructor and saw that her zipped file did not have these files. 

  • GrenForonda's avatar
    GrenForonda
    Staff
    11 months ago

    Hi Julie!

    The most common culprit of missing files in the published output is publishing directly to a shared drive, network drive, or a USB drive. We recommend publishing to the local drive to avoid any of these issues.

    In addition, the users can check if their folder settings have hidden files or folders. They can ensure that hidden items can be viewed in the folders.

    Let me know if you have further questions or clarifications!

     

Related Content