Forum Discussion

SinapiTeam's avatar
SinapiTeam
Community Member
2 years ago

Problems importing XLF Translations

I´m facing an issue when importing translated XLF into my course.

Rise shows the "processing translation" text and never works. This is not the firstg time this happened to me. Is there any glitch from RISE?

  • Hello there,

    Thanks for submitting a case to our support team.  Looks like Mark is requesting a copy of your course for troubleshooting.  Can you include the imported and translated XLIFF file?  This should help us investigate the issue you are experiencing.

  • I am having this exact issue as well. Any recommendations on getting the file to process?

    • AngeloCruz's avatar
      AngeloCruz
      Staff

      Hi Nickie! I'm sorry to hear that you encountered an issue translating your course.

      I see that my colleague Phil worked with you and go the issue sorted out. Should you have other questions or concerns, please don't hesitate to reach out to us. Have a good one!

      • DiegoGallegos's avatar
        DiegoGallegos
        Community Member

        Hi Angelo! I'm having the same problem as Sinapi Team and Nickie, could you share what did they do to fix it? thanks!