problem with trigger print

Re hello

somes new informations about my problem.

my slides size is 1920x1080

I display the course on a 2560x1600 screen

and in fact, the impression of the slide is "correct" if we launch the course in a window window whose size will not exceed 1024x720 otherwise it becomes smaller and smaller if we enlarge the size of the window window which contains the Classes

Hi Francois,

I'm sorry you're having issues while printing! We would love to troubleshoot this for you! Would you be willing to share your file here or with our support engineers privately in a support case?

Thanks for reaching out!

here is a very simplified version (but the example remains valid) of one of the result pages that we display and whose printing we seek via the green button at the bottom right.

and also the result i get

thanks for help because we need it

Hi Francois,

Good news! After testing your file, I think I found the reason for your print issue. It looks like it might be a print setting and not a Storyline issue. Here is a Peek recording to help you through it.

• Actual Size Print Setting

Our print windows are different. Try finding the setting by clicking the 3 dots button at the top right.

I hope this helps!

Hi Francois,

I'm sorry. Please ignore the "3 dots" recommendation. Try scaling the image to larger than 100%. 

Just so we are on the same page, can you answer the following questions?

1. How are you publishing your course?
2. Is the PDF printing from a web browser?

Looking forward to your response!

Hello John

new day, new information. With what you told me (thanks again), it gave me ideas.

so I did some tests. The result is very interesting:

with Chrome and Edge, it works

with Firefox (browser of preference), there, it is surprising:

if I use the print of the Storyline course, I have a small image

but if I directly use the "print" command of the browser, it's OK!!

So the question is, what print settings does Storyline use?

knowing that I tried on another PC and there, it works well directly with ST360

interesting no?

Francois

Hello Francois,

Thanks for the additional information. I can confirm that I was able to observe the same behavior on my end - bigger print image when I use the browser print feature, and a smaller print size when I use Storyline 360's built-in print button. 

Here are some of my observations: 

• The Print slide Storyline 360 trigger only prints the area of the slide
• The browser print functionality prints the entire browser area. This is confirmed by the presence of the player button in this screenshot. 
  
   

I recommend using my colleague John's workaround, which is to increase the scale if you want a bigger image when using Storyline 360's built-in print functionality. 

here are some tests with Firefox 109

now print

black rectangle above the slide

now Cancel

the navigation is half closed

now close complete

and print again

now a test with "Landscape"

with "Fit to page with", a blank second page is printed out

with "scale = 65" the same blank second page

with "scale=64"

now the second blank page is gone

and some other problems
 - 360° images will not be printed
 - videos will not be printed

Jürgen

Hello

thank you for your messages. for Jean and Joe, I had already tried to modify the scale parameter but it didn't work well. because it seems that the image taken into account is larger than what we see and therefore in my case from 156, the image suddenly disappears. and before enlargement does not work well.

In short, in the end asks people to go through the "print" function of the browser....