Forum Discussion
Problem with Score Submission to the LMS
We are experiencing issues with SCORM packages created in Rise 360 using the "Passed/Failed" configuration. The student's score is not being recorded in the LMS. Could you please assist us in resolv...
Hi dfureyFurey!
Sorry to hear you're also having trouble with a course not sending scores to your LMS!
At the time of my previous reply, Rosana and Carlo had only begun the troubleshooting process. However, checking her case again, it appears the behavior was related to the specific LMS being used. We determined this by testing their course in an LMS test environment like SCORM Cloud.
If your LMS isn't reporting learner activity as expected, I suggest testing your file with SCORM Cloud as well. If the course works as expected in SCORM Cloud, please connect with your LMS administrator so they can take a closer look into the issue. If the same behavior can be observed in SCORM Cloud, please connect with our team through a support case.
They'd be happy to assist!
