Forum Discussion

MartinVolckart's avatar
MartinVolckart
Community Member
2 days ago

Problem with cue points when pausing and resuming slide

I use cue points to avoid having to synchronize the elements on the timeline again and again in multilingual projects.
I use cue points that are triggered by the end of an audio file. The timeline is continued at this point and the audio file positioned there is played. The end of this audio file then jumps to the next cue point and so on.

This works very well, except when the timeline is paused, either via the function in the player or when another browser window or browser tab is opened.

After resuming (via the play button in the player or by returning to the browser tab), the page two audio files are played in parallel or the currently played audio file is played in a loop.

e-learning development
storyline 360
  • JoseTansengco's avatar
    JoseTansengco
    Staff
    6 hours ago

    Hello Martin, 

    Thanks for reaching out!

    I tested your project file and observed the same behavior - audio overlaps when the timeline is paused. Since your triggers mainly control the timeline, I suspect the behavior is caused by the choice of triggers, and using Media triggers as an alternative might help address it. I understand however that this will require a redesign and it also won't address the issue with resynchronization. 

     

     

    Nevertheless, I opened a support case on your behalf so our support engineers can clarify the behavior. You're in good hands, and someone from out team will be in touch shortly to help troubleshoot!

  • MartinVolckart's avatar
    MartinVolckart
    Community Member
    2 days ago

    The problem even occurs in the preview:

    When pausing the timeline, audios (and closed captions) are played in parallel. The problem occurs not when pausing during th first audio but only when playing the the second, third or fourth audio. 

     

     

    I have created a slide which shows how the slide is built:

Related Content