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KirkGialanel556's avatar
KirkGialanel556
Community Member
4 years ago

Problem publishing to Word

Hello,

When attempting to publish to Word, I am getting a strange issue and am hoping someone can help me troubleshoot.  The publish process runs seemingly fine but when the pop-up appears with the option to View Document, I get an error message stating a problem occurred and for me to send the report to Articulate for resolution.  

The error log (attached) indicates "Illegal Character in path" but I'm not sure how to find that.  Can anyone tell me if there is an indication in the error log i am missing or how best to track it down?  

Thanks! :)
Kirk

storyline 360
  • DavidSchwartz-f's avatar
    DavidSchwartz-f
    Community Member
    4 years ago

    Hi Kirk,

    I had the same issue last week with a module. I had a colon in the title of the module, and when I removed it, SL published successfully to Word. 

    Hope that may help.

  • BeccaLevan's avatar
    BeccaLevan
    Community Member
    4 years ago

    Hey there, Kirk! David is spot on with making sure the file's name doesn't have any special characters in the title. Try renaming and saving the file locally to see if that helps!

    If you're still getting stuck, share your .story file with our team by clicking here. We'll give it a test and let you know what happens!

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