Forum Discussion

LindaMorek's avatar
LindaMorek
Community Member
7 years ago

Problem extracting Articulate 360

Hi everyone,

I'm on the trial version of the software and I hit the wall right after downloading Storyline360. I manage to download the .exe file, but trying to extract it, I get the message "The contents of the file articulate-360.exe can not be extracted with this program". I'm working in a Mac environment and I use the Unarchiver.

Do you have any idea how to solve this problem?

Cheers,

Melinda

  • KathyParry's avatar
    KathyParry
    Community Member

    Hi There, I have the exact same issue but it's been about 3 years since this post and I wondered if there have been any changes/updates? The download says it runs on both but I have same issue this customer had. THank you!

  • Any Mac updates since this reply a year ago? I just signed on to Articulate 360 and that was my first encounter.

    • JoseTansengco's avatar
      JoseTansengco
      Staff

      Hi Daniel. 

      The Articulate 360 .exe installer will only work when opened in a Windows machine. If you'd like to run Articulate 360 on your Mac, I'd recommend checking out Maria's suggestions

      Let me know if you have any questions!