Forum Discussion

JuliaTurner-56a's avatar
JuliaTurner-56a
Community Member
10 months ago

One out of several audio files on SL slide does not play

Hi all,

I have encountered a weird issue and don't know how to solve it. I have several audio parts on one slide, and apart from one they all play fine. I have aligned them, so there's no overlays and aligned animations to go with it.
This one particular audio was recorded in Storyline directly, like all the other ones. Preview of the audio works fine (plays well) but when I go into edit you can see no audio waves. When previewing the slide, all audio plays well apart from this one. 

I have already re-recorded the audio and aligned again to match the slides animation/other audio but it is still not playing in preview (and showing no audio waves in editing mode). How can I resolve this without having to redo the whole slide?

I have no active sound triggers in the slide, and nothing is locked or hidden in the timeline.

I am using Version  v3.83.314440.

If screenshots/more info is required please let me know.

Thanks.

storyline 360
  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    10 months ago

    Hi Julia! 👋

    Thanks for reaching out! It would be really helpful if we could see your project file so we can see how your audio is currently set up. 

    Would you be willing to share a copy of your project file here or in private by opening a support case for testing? We'll delete it when we're done testing!

    Looking forward to hearing from you! Hope you're having a wonderful holiday season! 

  • JuliaTurner-56a's avatar
    JuliaTurner-56a
    Community Member
    10 months ago

    Hi Luciana,

     

    thanks for your response - and Happy New Year :)

    I have opened a Support Case for this issue.


    Thanks,
    Julia

  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    10 months ago

    Hi Julia!

    Nice call opening a support case! 👏 I see that you're working with my talented colleague Lianne. You're in great hands!

    We'll continue the conversation over in your support case. 

    Have a wonderful start to 2024! 🎉

Related Content