Forum Discussion

JeffreyRiley-9e's avatar
JeffreyRiley-9e
Community Member
18 days ago

My Settings Changes

I am trying to add my Company and TItle to My Settings. When I click Save, nothing happens. When I try to go to another topic, I am reminded to save my changes but that does not happen. Hope it is co...
community
  • LaurenConnelly's avatar
    LaurenConnelly
    10 days ago

    Hello JeffreyRiley-9e! Currently, the Company and Job Title fields don't allow for special characters. Is it possible that you can update your Company and Job Title without special characters? I ran into this personally and was able to finally update both fields. Please let me know if that doesn't do the trick!

JeffreyRiley-9e's avatar
JeffreyRiley-9e
Community Member

Steven, Sorry for the slow reply. I have cleared the cache and still cannot enter my company name or title in the Setting screen. I also cannot upload the MP4 file I created to show this problem. The only option this area gives me is custom files. Even when I select All files, it does not upload.

LaurenConnelly's avatar
LaurenConnelly
Staff
10 days ago

Hello JeffreyRiley-9e! Currently, the Company and Job Title fields don't allow for special characters. Is it possible that you can update your Company and Job Title without special characters? I ran into this personally and was able to finally update both fields. Please let me know if that doesn't do the trick!

  • JudyNollet's avatar
    JudyNollet
    Super Hero
    10 days ago

    I'll second what Lauren says. I was trying to update my profile with a title that included slashes (/). After she told me not to use special characters, I changed the slashes to hyphens. That minor change allowed me to save the updates.

    (And, yes, there should be feedback about why it's not accepting an update. Hopefully the vendor will improve their UX.)

    • LaurenConnelly's avatar
      LaurenConnelly
      Staff
      10 days ago

      We've shared this exact feedback with our vendor because we also believe there should be a notification sharing why those fields weren't updated!

  • JeffreyRiley-9e's avatar
    JeffreyRiley-9e
    Community Member
    10 days ago

    Lauren that was the solution. I was surprised to find that any punctuation was a problem. In my company name there is a comma and I had a / in my title. I eliminated those and it worked. Perhaps there should be instructions to not use punctuation in the fields? 

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