Forum Discussion

EricEtkin's avatar
EricEtkin
Community Member
2 years ago

MP4 Player controls all appearing as rectangles

Hello! When we load the Rise content onto our servers, we're suddenly looking at a bunch of rectangles instead of the traditional player controls. Does anyone know how to resolve?

  • Hi Eric,

    This could be an issue with the network or computer you are using.  Is there a chance you can view your Rise content from a different computer or network?

    You can also try uploading your course to a different web server and see if the behavior appears there as well.  You can also try clearing your browser cache, then restarting your browser to see if it helps.

  • EricEtkin's avatar
    EricEtkin
    Community Member

    Thank you, but this is still occurring across multiple PC/users, different network, different server, different browser. On Firefox, I'm noticing the rectangles have text in them: F101, F10C, F1O8, F107.

    • LeaSAgato's avatar
      LeaSAgato
      Staff

      Hi Eric,

      Thanks for trying out the steps that Chris recommended! I'm sorry to hear you're still seeing the error. We'd like to take a closer look at this issue. Kindly open a support case here, and our support engineers will reach out to work with you directly. Thanks!