Forum Discussion
Make one wee change, and course won't load?
I've been tasked with making a small change to a quiz (text in a sentence) and when I do this, and then export it, the course uploads to the LMS OK, but won't load at the user end?
I was sent the ...
Hi John! Sorry to hear about your experience. Are you overwriting a course they had in progress and are they seeing a white screen in the LMS?
If they're seeing a white screen on an updated course, please see the Reset Learner Progress option in Rise 360.
Please note, if you update a course that has learners in-progress, those learners will start over from the beginning of the course (0% complete). They will see the most up-to-date version of the course with the lessons you changed, added, or deleted. Videos will reset back to the beginning.
If this isn't the case and it's a fresh take they're having trouble with, we'd like to see a copy of the SCORM file and of the course with the changes you've made. You can send a copy here by opening up a case and we'll investigate further!
