Low on Memory?! Cant save!

We have had same problems here...could this have anything to do with 32 bit vs 64 bit system?

I'm running 64 bit Windows 7 (Home Premium SP1) on a Gateway DX4860 with an i7 processor. Are you running on a 32 or 64 bit system?

Hi guys,

Since Storyline is a 32 bit application, Windows only allows us to address 2GB of memory. Anytime SL gets close to this limit, we'll display that message. Often times, you can still save after the message appears. If you're not able to do so, or you end up losing your work, it might be best to investigate the issue with our tech team. You can submit a support case here.

Thanks!

Ok, that would be why! Any tips to keep memory down? Restarting the application it seems to be ok, but then add too many more slides and it happens again and I end up losing my work.

The way around it I have been opening up another Storyline and copy/pasting the slides accros then back again after I have restarted. Obviously this is annoying though! Being 32bit should windows not allow 3.2GB RAM?

I contacted Tech Support and they offered the following links. One suggests you should only store Storyline files on a local drive (I am and was doing that); see http://www.articulate.com/support/kb_article.php?product=st1&id=cw6rhkr2xpxr, and the second link suggests reinstalling Storyline; see http://www.articulate.com/support/kb_article.php?product=st1&id=gdz9t4lj0g7w

I'm in the process of following the steps in the second article.

Jonathan

We are experiencing the same trouble here... (W7, 64 bit, 8 GB RAM). When files get big we are having trouble with saving, it says out of memory. Sometimes it helps to shut down other programs, sometimes it helps to save with a new version number, and sometimes nothing works... Kind of frustrating when we are working on large projects... we are splitting the files when working on them, but it is not a good solution, because when we import all the scenes to one file, it will not save the big file...

We are also having troubles with publishing large projects, Storyline just closes the publishing without any error message.

I have just installed it and it WORKED!!! Thank you ever so much!!!

Awesome, nice find. Thanks very much for sharing this information, Johnathan

I'll make note of this, so our team can take a look.

Thanks again!

does that earn me some cool swag? a nice polo shirt or something

For what it's worth, running through the steps received from Tech Support yesterday (that is, uninstalling Storyline, clearing the registry and then reinstalling plus uninstalling and reinstalling Flash and checking that Microsoft .Net framework was turned on), did not clear up the problem.

I'll try Johnathan's approach next and hope I have the same luck others have had.