GinnyLee-267f68
3 years agoCommunity Member
LMS Reporting with Branching
I creating a branching scenario in Storyline that works as a real-time decision-making tool. This means our agents are expected to open the tool and answer troubleshooting questions while talking to a customer to get to the correct resolution. Is there a way to track that the agents clicked at least some steps in the tool and how many times they used it? Example: Agent A went into the tool 6 times on Monday, 12 times on Tuesday.
Thanks in advance!