Lessons marking incomplete when completed
Hi all, I've just encountered an issue with a course our LMS Admin team have published to SuccessFactors. Three courses have been created with slight differences for different audiences. They all have a few topics and a tracked assessment. Two of the courses work perfectly but one of them doesn't.
The issue occurs when a user completes the required lessons and fails the assessment. If they then exit the course and then relaunch it, they go back to the assessment as required however the last three topics (4 lessons) are now marked incomplete even though they were marked complete in the menu before the assessment. This doesn't happen if the user passes the assessment or fails and then reattempts the assessment without exiting the course. The LMS Admin team are asking me to fix the course however I'm not sure how. It happens in Edge and Chrome and IE.
Thanks,
Tracy