Forum Discussion
Issue Installing Desktop Apps
Hi all,
I'm trying to install the desktop apps to my computer (new work computer; was able to install it on my previous one with no issues), and keep getting the following message:
"Access denied. Your antivirus software may be blocking installation. Temporarily disable it and install again. Error: 80070005"
Any thoughts on how to move forward? Tweaking with my antivirus doesn't seem to be doing much.
Are you a local admin on the machine? You will need to be for the initial install, after that, you can be a "normal" user for subsequent updates.
I am, yes - not running into any issues with admin permissions
Hi, David, and welcome to E-Learning Heroes! ✨
I went ahead and opened a support case on your behalf, since you've already attempted a few troubleshooting steps. You should hear from our team soon via e-mail.
Hello, I'm trying to install and getting the same error: 80070005 - image below. Company security and tech teams have both tried to help but are unable to and recommended I contact you. Please let me know if you can help with this.
Hi Terra,
Thanks so much for reaching out! I'm sorry to hear you've encountered this error message when installing our desktop app.
I see that you've opened a support case and that you are working with our colleague Ian. You're in great hands!
We'll continue the conversation over in your support case.
Have a great start to your week!
