Forum Discussion
Having trouble with player after uploading to Google Cloud
Good afternoon!
I am having trouble with the player formatting once the Storyline 3 project gets publish to Google Cloud. I haven't had this happen before!
What it should look like:
What it turns out to look like:
Anyone know where I went wrong? Thank you in advance!
Hi Rebecca,
Thanks so much for reaching out and sharing screenshots of what you are currently experiencing! I understand how confusing this issue can be.
We recommend working and saving your files on your local drive in order to avoid corruption.
Please let me know if you have any additional questions. Happy to help!
Hi Rebecca,
Hope you're doing well!
As a follow-up, I wanted to provide you with another resource that could better assist you.
It seems you correctly published to the web, but here are the step-by-step instructions in case you'd like these for your reference.
My colleague Tom has a blog post that includes steps for adding content to your Google Cloud account, including your project files.
Here is a quick glance at the steps for adding content to your Google Storage account:
If you are still running into difficulties with your course displaying correctly on your end, please feel free to share your file within a support case. We're happy to assist you further!
