Forum Discussion

FernandaMuni735's avatar
FernandaMuni735
Community Member
4 years ago

Handles not showing

Hi there!

This is a problem I'm having: I can't select some objects. There are objects that I can select and everything is normal, and there are others that I clic on them, I can move them, but there are not handles showing nor I can change their size.

Has someone else have this problem? What can I do? I have already uninstaled Storyline, restarted mi computer and instaled (again) Storyline. The problem is still there.

Anyone has an idea?

Thank you!!

storyline 360
  • MariaCS's avatar
    MariaCS
    Staff
    3 years ago

    Hi, Barry.

    Thank you for reaching out!

    We have a bug reported where the Object handles will disappear if objects in Normal State are deleted and then recreated, which appears to be what you're encountering.

    The workarounds listed are:

    • Recreate the object.
    • Avoid deleting all objects in the Normal state.
    I've connected this discussion to the bug report, and I'll be sure to come back to update you when I have some news. 
  • FernandaMuni735's avatar
    FernandaMuni735
    Community Member
    4 years ago

    Hi Christopher!

    I asked myself the same questions. Those objects aren't locked.

    Also I compared the objects' properties (those that show handles and those that don't show them) and I can't find a single difference :(

    As there is a very rigid confidentiality agreement, I'm attaching a file with a single slide, although this is happening in every slide.

     

    Thanks!

  • ChristopherD273's avatar
    ChristopherD273
    Community Member
    4 years ago

    Hi Fernanda,

    I'm having the same issue. However, when I delete an image and re-add it from the Media Library, I can then resize it. I'm not sure what the issue is with the originals.

    Thanks

  • LeslieMcKerchie's avatar
    LeslieMcKerchie
    Staff
    4 years ago

    Hello Fernanda,

    I'm glad that Christopher was able to pop in and help you here.

    Can you explain how you originally added these images to your slide? I noticed that most of the images have the same file name of 'Recurso 63.png'.

  • BarryStoner-f8c's avatar
    BarryStoner-f8c
    Community Member
    3 years ago

    HI Fernando, a late reply here! But I am getting the same thing and it's specifically happening to buttons. 

    I'm not sure at what stage it breaks but some buttons do not have handles when selected. 

    It's not a major issue as I can still move them around and change the state of them. 

    I've run a test and if I change the shape of the button, using Right-click, Change Shape, the handles return, but then my button looks nothing like it did before, so I need to remake it. 

    @leslie Any ideas why this might be happening?

    Thank you in advance.

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