AnnieLouden
2 years agoCommunity Member
Formal writing in online instructions
I'm looking for research that says online instructions should be written in normal, complete sentences. Does anyone know of any? I'm new with my company, and they have this style guide that one department uses, and they remove as many words as possible to be "concise." But often, the stilted language sounds robotic to me and slows me down.
Which would you pick?
"Click Submit to complete request form/Popup window will confirm submission" or "Click Submit to complete the request form. A pop-up window will confirm submission."
Which would you pick?
"Date Firm notified of customer's passing" or "Date the Firm was notified of the customer's passing."
I'm hoping to find research so this doesn't just seem like my opinion. Thanks!