I thought I would start a thread about Cornerstone on Demand so there's a central place for people to read and add to. There seems to be a dearth of information about how CSOD and Storyline interact with each other as well as the unresolved issues surrounding it. I've spent many hours scouring the web and speaking with Cornerstone trying to find a solution. Hopefully this thread will serve as a resource for others going forward. On a side note, I love Articulate Storyline. I started with Adobe Captivate with limited success. It was a very steep learning curve, but I was able to get some basic functionality out of it. I tested out Storyline with it's 30 day trial, and I will say that time-to-effectiveness was drastically reduced. It really IS like using powerpoint. Granted there is less complex functionality and interactions available than Captivate, but so far it's given me everything I've needed to use. The benefit is that the learning curve is much less steep too. Think of it as the difference between iMovie and Final Cut Pro. The latter can do some crazy effects, but the former gives you 90% of what you need and can get you comfortable in 1/4 of the time. It's nice to have a properly-working content creation tool when you're in an LMS like Cornerstone. I have enough trouble in CSOD as it is. So some of the nuggets of wisdom that I've found are : Cornerstone does not track SCORM 1.2 content properly. You cannot pull a lot of the reports if they are not in SCORM 2004 format. You don't have the option to select that course in the reports. If you export into SCORM 2004, there will be an extra section on the left with text links to the module. This takes up 30% of the screen, and on smaller laptop screens may crowd out the module window. Cornerstone says this is a Storyline exporting settings issue. I couldn't find any settings that shows/hides that section. The workaround is to resize the module to the screen, which doesn't get rid of the section, but at least fits the module. When reporting, you can get the completion status for a course based on quiz result or last slide viewed. You can also get a final grade for course. Storyline passes the results information for each question (including short answer) but you cannot pull a list of the answers for an individual. Therefore, it may not be advisable to administer any testing where you'll need to review individual answers You can get a list of aggregate answers for a module. e.g. I can see how 100 employees answered this multiple choice question. This is helpful to determine if learners are absorbing the course information correctly. Web objects (such as websites, or links to sharepoint documents) work in modules if your IT has added csod.com to the trusted sites Popup windows that open up the articulate module in CSOD will work if you add csod.com to the allowed list for popup blockers. Your IT dept can also add this to everyone's computer. Otherwise when learners click the "launch" button, the module does not show up. I'll post more as I think or find them, but feel free to add to this list!

SCORM Cloud (scorm.com) is a great way to test out if your Articulate courses are working properly. I used this to confirm things that Cornerstone is telling me about whether issues are with my export settings or on their side. It could also be a way to host your files with better functionality and reporting capabilities by bypassing what Cornerstone uses by using their "dispatch" feature. Of course Articulate Online is probably the best way way to track, though I haven't tried their services yet.

SCORM versions with CORNERSTONE Hi all, our LMS administrator found a really helpful tool once CSOD upgraded allowing Storyline and SCORM 2004 compatibility. I believe the source is actually another LMS vendor but the results have been the same for us with CSOD. I've attached both the link and white paper pdf. In summary, they created some fantastic charts that shows the results of all SCORM publish variations. It helped us significantly when one of our training groups wanted to publish in SCORM 2004 in order to report on question level data versus the overall score and completion status we've been getting with SCORM 1.2. The settings we had been using didn't work with 2004 so this tool was invaluable to us. SCORM Publish Settings in Articulate Studio and Storyline Products

I am developing an SL360 course that our largest client needs to launch on Cornerstone. We are experiencing the common "black box" that many have described. Naturally, it's very time sensitive. I have to say that I was both relieved and horrified to find a 24 PAGE thread on Storyline and Cornerstone. YIKES! So, I have been reading through this thread and taking notes for the last 2 hours. I have compiled a list of all the things we need to do to make sure our SL360 course will work on CSOD. Please read through this and let me know if I have either missed something or gotten something wrong. Hopefully, this summary will come in handy for folks who are just beginning the SL3/CSOD journey. Here you go . . . Storyline/Cornerstone Compatibility Settings Storyline settings: · Browser size: Display at user's current browser · Player size: Scale player to fill browser · Do not check "Launch player in new window" · On restart: "When running in LMS, ignore Flash cookie" · Report status to LMS as: Completed/Incomplete · Publish as HTML5 w/ Flash Back-up (Remember, Flash is going away!) · Publish as SCORM 2004 (3rd. Ed) CSOD Settings · In the General tab of the catalog properties page make sure compatibility is turned off. (i.e., change CSOD Compatibility Mode setting to “none”) · Have CSOD turn off the table of contents for SCORM 2004 (i.e., Ask Cornerstone support to set Scorm2004TocMenuset to false.) · When updating a course, if changes are substantive at all, “Inactivate” any old courses and “Create/Publish” new course in CSOD Client's server environment: · Make sure csod.com is on client’s list of trusted sites Thanks in advance for your feedback!

Another helpful tip, at least for me - When publishing, I set my player settings using the Other Tab to Browser Size - Resize browser size to fill screen Player size - Scale Player to fill browser screen Check Launch player in new window Check Display Window with no browser controls Check Allow user to resize browser On my laptop screen, I ALWAYS have to resize the window, and/or fullscreen it as Cornerstone defaults the browser popup size to an odd size that's only about 1/2 the screen width. So at least this way, when I click the Launch button, the resulting browser window will fullscreen automatically.

Hi, I have several answers for you. We've been on Cornerstone for years and I've helped to implement it in various divisions of our org. Chris and Amy - you are correct that you can't delete, but that is good. We've had to find old courses and versions for audit purposes. If you delete the courses, you have nothing to show as to what occurred / was trained to - really important for Compliance courses. Rene - yes. I love it. I've worked with some others, each has their benefits and weak sides. It really depends on what your primary need is. I recommend getting a demo from each of your top runners. Carolyn - you have the option of using deep-linking - this is a new feature. Another option, which I use all the time is the "Curriculum". It allows you to group multiple learning objects together. You can even tell the system which one must be completed first, second etc.... Dawn - yes, When you proxy enroll, you have the option of selecting if the content should be pushed to users that already have it on their transcript. Bathre - if the changes that you have made are significant (ie, a new slide added) not just a minor update like a change of a picture or wording, you must inactivate the old published version and upload a new one. If you try to overwrite it, it will be all jumbled up. So, inactivate and then "create / publish" a new file and you're good to go. Everyone - no I don't work for CSOD, I've just been burdened with other LMS' in my career and love what this one can do in comparison.

Everything we know about Cornerstone on Demand and Storyline!

TomWasham
Community Member
12 years ago

Jason Chan said:

So for that Table of contents display issue from this thread, here's their answer....

"IT said the issue is being caused by a back end setting on our end that makes SCORM 2004 courses show a table of contents. I can have them turn this off, but it might impact other SCORM 2004 courses that are coming from other providers."

The initial response I got before I spent hours and hours testing/troubleshooting/researching that it was not an Articulate issue was this in case you get the same answer...

I'm surprised that this seemingly common issue (uploading SCORM 2004 courses) doesn't have a lot of knowledge around it. Are there are not a lot of CSOD users that use Articulate, given that both products are in the Top 5 most popular softwares/systems in their respective fields? I'm starting to think that Cornerstone's product strength may lie in their performance and talent management (in which we use ADP for), less so as an LMS/LCMS. At least ILT events and sessions seem to be working correctly....

Oh well, enough ranting. Happy Wednesday. Moving on...

Whether this breaks other courses we have, I don't know yet. We currently don't have any third party courses that we are using, so maybe in the end it will have to be turned back on.

" Articulate Side Bar Issue- I talked to some colleagues who are more familiar with Articulate than me and they have not had a client who has had this issue. My sense is that you have a table of contents of something that you populated without realizing it and it shows up differently in Cornerstone. I have a meeting scheduled tomorrow with my colleague who hosts the content workshop. I’m hoping he may have run across a similar issue and can shed some light for us. I’ll keep you posted."

"IT said the issue is being caused by a back end setting on our end that makes SCORM 2004 courses show a table of contents. I can have them turn this off, but it might impact other SCORM 2004 courses that are coming from other providers."

Hi Jason,

Fellow CSOD and Storyline user here. I also am having the same issue with the menu and publishing SCORM 2004 content in CSOD.

Basically, I'm attempting to limit the user to just one attempt on a test. If they fail, their status should be complete, but in a failed state. However, CSOD only allows this functionality with SCORM 2004 content.

Could you please explain how IT was able to turn this back end setting off?
XavierVoilquin
Community Member
12 years ago

Just fueling Jason's nice topic on CSOD / STL:

I am encountering issues with the way my STL modules are tracked in CSOD. I am generating reports that should display the highest score when someone takes the module several times, but it's not the case. As soon as someone takes the module, and whatever the score (even below the pass mark), CSOD understand it's complete, while I have set completion in STL against a 90% pass mark, and so it doesn't display in reports any subsequent tries.

OK because I wanted to move on I have uploaded the course on cloud.scorm.

I have taken it twice to see if the same issues occur as in CSOD.

1st try: got a 80% mark, success is "failed" (because course set up with a 90% pass mark), but status is "completed" (???)

2nd try: got a 100% pass mark, success is "passed", status is still completed.

see attached...

So my first guess here would be that the reason why CSOD (our corporate LMS I'm having trouble with, see my initial post) picks up the first attempt score only, is because the course is considered as "completed" even when the score is below the pass mark.

Anyone with an idea how to set up a course in Storyline so that it's not considered as "completed" until the pass mark is hit ?

Help!! Thanks!
- AmandaLodge
  Community Member
  10 years ago
  
  Xavier Voilquin
  
  Just fueling Jason's nice topic on CSOD / STL:
  
  I am encountering issues with the way my STL modules are tracked in CSOD. I am generating reports that should display the highest score when someone takes the module several times, but it's not the case. As soon as someone takes the module, and whatever the score (even below the pass mark), CSOD understand it's complete, while I have set completion in STL against a 90% pass mark, and so it doesn't display in reports any subsequent tries.
  
  OK because I wanted to move on I have uploaded the course on cloud.scorm.
  
  I have taken it twice to see if the same issues occur as in CSOD.
  
  1st try: got a 80% mark, success is "failed" (because course set up with a 90% pass mark), but status is "completed" (???)
  
  2nd try: got a 100% pass mark, success is "passed", status is still completed.
  
  see attached...
  
  So my first guess here would be that the reason why CSOD (our corporate LMS I'm having trouble with, see my initial post) picks up the first attempt score only, is because the course is considered as "completed" even when the score is below the pass mark.
  
  Anyone with an idea how to set up a course in Storyline so that it's not considered as "completed" until the pass mark is hit ?
  
  Help!! Thanks!
  
  Hi All,
  
  Did anyone ever find an answer to Xavier's question? We are in the process of implementing CSOD and we came across this problem as well.
  
  We're also having trouble with courses marking complete. They are SCORM 1.2 developed in Storyline, but if you fail the quiz it keeps you as "In Progress" and won't let you drop it or re-take the course.
  
  Thank you!
  
  Amanda
  - AshleyT-Pollard
    Staff
    10 years ago
    Hi Amanda,
    
    I haven't seen an answer to Xavier's question, and it seems CSOD specific - have you reached out to the LMS team to determine if there is a particular issue they could assist with?
- carolynkunz
  Community Member
  10 years ago
  
  Xavier Voilquin
  
  Just fueling Jason's nice topic on CSOD / STL:
  
  I am encountering issues with the way my STL modules are tracked in CSOD. I am generating reports that should display the highest score when someone takes the module several times, but it's not the case. As soon as someone takes the module, and whatever the score (even below the pass mark), CSOD understand it's complete, while I have set completion in STL against a 90% pass mark, and so it doesn't display in reports any subsequent tries.
  
  OK because I wanted to move on I have uploaded the course on cloud.scorm.
  
  I have taken it twice to see if the same issues occur as in CSOD.
  
  1st try: got a 80% mark, success is "failed" (because course set up with a 90% pass mark), but status is "completed" (???)
  
  2nd try: got a 100% pass mark, success is "passed", status is still completed.
  
  see attached...
  
  So my first guess here would be that the reason why CSOD (our corporate LMS I'm having trouble with, see my initial post) picks up the first attempt score only, is because the course is considered as "completed" even when the score is below the pass mark.
  
  Anyone with an idea how to set up a course in Storyline so that it's not considered as "completed" until the pass mark is hit ?
  
  Help!! Thanks!
  
  Hello,
  
  We’re experiencing the same issue that Xavier mentioned in an earlier post. Does anyone have a resolution or work-around?
  - MatthewMason
    Community Member
    10 years ago
    Hi,
    
    My experience with CSOD is that there is 2 completed fields (????)
    
    Comparing these to tests I have done in SCORM Cloud one is that the user
    has completed the course - that is they have gone from start to finish.
    This is the field that is first seen. The second completion is based on if
    the user successfully or unsuccessfully completed the assessment based on
    the score set. If you were to click on the eye icon (from memory) you would
    see this completion score.
    
    A colleague has raised the question of 2 completion fields with
    Cornerstone. I have not heard if they received a response.
    
    Hope this helps.
    
    Regards,
    
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- AaronCovarru055
  Community Member
  8 years ago
  Hello Xavier,
  
  What you are describing is exactly the behavior that I am looking for on a course. Can you please share the settings you used for publishing? Did you use Passes/Incompleted, Passes/Failed, Completed/Incompleted, or Completed/Failed? Are you using SORM 2004 3rd edition?
  
  Thank you!
  
  -Aaron
dhannyasekhar
Community Member
12 years ago

Hi Jason,

Working on an Articulate Storyline course to be published on Cornerstone LMS (SCORM 1.2) I need to create an "I Certify" button at the end of this page turner course (more an e-book). When the learner clicks the button, the course should mark completed in the LMS.

Could you please help me with this problem? I am not a programmer, so am looking for a step-by-step description. Actually, I would really appreciate any help you can give...

Dhannya
MatthewMasci
Community Member
12 years ago

Hi all,

I was curious if there was any way to move a failed Articulate Storyline course from the Active course list in Cornerstone On Demand. What I want to do is remove the option for staff to re-attempt the module should they fail it.

I've tried all 4 different LMS publish settings Comp/Incomp, Pass/Fail, Pass/Incomp, Comp/Fail, and none of them seem to do this.

Any ideas?

MM.
- AdamCannon-dcdc
  Community Member
  9 years ago
  Matthew,
  
  I spent the better part of a year going back and forth with the CSOD support team on this very issue. We never did figure out a way. (BTW, it didn't seem to matter whether I was in Storylline or Captivate, they both had the same result in CSOD). We finally just moved our quizzing to the antiquated built-in Test Engine in CSOD (at the behest of our management team).
AdrianaHarper
Community Member
12 years ago

Hi Jason -

Thanks for this post. Are you able to send me the language you used to ask CSOD to turn this setting off on their back end? I am having trouble communicating what I need them to do.

Can you also advise if you are using any 3rd party courses yet - and if it's impacted any of them? We have some Skillsoft content in CSOD that I'd hate to 'break'

Thanks in advance!
KarolineKeywort
Community Member
11 years ago

Hi All,

We are using Articulate Storyline to create courses for our LMS (Cornerstone OnDemand). They typically consist of videos, animations, drag and drop questions, and other Storyline interaction capabilities and end up being around 10 to 25 minutes long. The biggest course we have is 100 MB. For desktop computers and laptops the courses run very well but we are running into a few issues when running the same courses on mobile device. Mobile devices are crucial since these courses are for a transportation company and majority will be taken on mobile devices. We will have over 5,000 people taking this courses soon. Cornerstone does not allow 3rd party applications to be opened through their program so that eliminates the option of using the Articulate app.

Are there any best practices or information that could be provided to us on how to best create and deploy these courses? Are there particular browsers and devices that work best for the courses? We want to maintain that our courses continue to be very interactive and informational.

Thank you!
StevenMills
Community Member
11 years ago

Karoline Keyworth said:

Hi All,

We are using Articulate Storyline to create courses for our LMS (Cornerstone OnDemand). They typically consist of videos, animations, drag and drop questions, and other Storyline interaction capabilities and end up being around 10 to 25 minutes long. The biggest course we have is 100 MB. For desktop computers and laptops the courses run very well but we are running into a few issues when running the same courses on mobile device. Mobile devices are crucial since these courses are for a transportation company and majority will be taken on mobile devices. We will have over 5,000 people taking this courses soon. Cornerstone does not allow 3rd party applications to be opened through their program so that eliminates the option of using the Articulate app.

Are there any best practices or information that could be provided to us on how to best create and deploy these courses? Are there particular browsers and devices that work best for the courses? We want to maintain that our courses continue to be very interactive and informational.

Thank you!

Hi Karoline,

I have the same problem, with going mobile, size is going to be an issue. If you are trying to use the HTML 5 and use a browser, each page will download as you visit them causing it to be slow plus I have found HTML 5 is unstable with IOS devices. We have had luck using the CSOD mobile app, for some reason that will allow you to use the Aticulate Mobile Player but just going to CSOD through Safari will not allow you to use the app. I would recommend breaking up the module in smaller sections, or compress your video and image quality. We have considered using a cloud based LMS like Aticulate Online or Scorm Cloud to host the mobile content and place the links in CSOD, but I am not sure what tracking you need. Both solutions do track, but then you will be dealing with two LMS's, and have to manually enter the data back in CSOD for your mobile users.It is a balance between creating the best user experience and keeping your sanity managing the LMS. Good luck! -Steven
ChrisRogerson
Community Member
11 years ago

Hi CSOD Users..

I have encountered a problem with a course not tracking properly in CSOD. The course is published as SCORM 2004 3rd edition with the tracking set to number of slides viewed. Tracking is set to Complete/Incomplete.

The course will not mark as complete in the SCORM Cloud test bed or in CSOD. It will recognise the course has started, but will not recognise progress or completion.

I really do not know what else I can try, does anyone else have any tips?

Arrgh!

I also have this error when trying SCORM 1.2 in SCORM Cloud
KarolineKeywort
Community Member
11 years ago

Chris Rogerson said:

Hi CSOD Users..

I have encountered a problem with a course not tracking properly in CSOD. The course is published as SCORM 2004 3rd edition with the tracking set to number of slides viewed. Tracking is set to Complete/Incomplete.

The course will not mark as complete in the SCORM Cloud test bed or in CSOD. It will recognise the course has started, but will not recognise progress or completion.

I really do not know what else I can try, does anyone else have any tips?

Arrgh!

I also have this error when trying SCORM 1.2 in SCORM Cloud

I'm having similar issues. We have a course posted as SCORM 1.2 and the reporting method is "passed/incomplete" and it does not track in Cornerstone. We switched it to the "completed/incomplete" reporting method and that didn't work either. Any suggestions?
AshleyT-Pollard
Staff
11 years ago

Hi Karoline,

Have you reviewed the blog post here on troubleshooting common LMS issues? Also, I am just noticing Chris's message above that he tested it on SCORM Cloud as well and it wasn't working as expected - have you been able to test there?