Forum Discussion
Enlarge Image not working on Safari or iPads
I am testing a module and the feature that allows user to select an image for it to enlarge is working in Chrome and Edge, but not in Safari or on iPads. Anyone had this happen? Is there a solution? The SCORM is fine if it's working on other browsers...
Hi Betsy,
Thanks for reaching out!
I understand the user can enlarge an image while viewing the course in Chrome and Edge, but not in Safari or on iPads. I'm happy to help!
- First, I'd like to clarify if this issue happens while viewing the course in Safari on a desktop and iPad.
- Are you using the most recent browser version? Here is the list of supported browsers when viewing a Rise 360 course.
- If you try viewing the course in an incognito window, does it work as expected?
I hope this helps!
I am also having this same problem. Enlarge image works an all my Mac desktop browsers except Safari. I have the latest version (17.4.1).
I tried using a private window, but still have the same problem. Clicking on the image doesn't enlarge it. (even though it works in other browsers)
What can I do to fix this?
(By the way the click to enlarge doesn't work on any of six different browsers on my iPad or iPhone).When does this happen? In Rise using Preview Mode? In a LMS when the course is published? Both?
In Rise, using Preview mode. This one will be on an open webpage when it's ready. Not in an LMS.
I'm working on it right now, but you can preview this page here:
https://rise.articulate.com/share/efVRWnpZzXKKFOkC2VJxdBzCdR4B1
