Forum Discussion
StevenBenassi
8 months agoStaff
Hi Frances!
It sounds like you're trying to prevent a learner from advancing through a video in your Storyline course.
I see that you've opened a support case and shared your file privately. Smart move! It looks like my colleague Johnrey is handling your case and replied to your e-mail with steps to follow. I'd suggest giving those a shot to see if that does the trick!
If you run into any setbacks moving forward, feel free to reconnect with Johnrey through your support case.