Forum Discussion
Dropdowns don't work on Android phone
Hello there,
I have developed a course in Storyline 360 that uses a matching drop-down graded question (https://articulate.com/support/article/Storyline-Question-Types). Although users can click on the arrows in the drop downs on a desktop, on Android cell phones, the drop down list is not displayed. The Android phones used for testing are both using Chrome for the browser. I have attached a copy of the file in case anyone is able to have a look and help me out.
Many thanks!
Hello everyone!
I have great news to share! We are no longer seeing this bug where Match and Sequence drop-downs are not working on Android devices running Chrome v81 and v87 when using our latest version of Storyline 360 (Build 3.72.29699.0).
Please let us know if you’re still noticing the issue, and we’ll be happy to continue troubleshooting with you in a support case.
if this bug is fixed, please add this information here
Hello Sue,
Thank you for reaching out and sharing what you are experiencing with your matching drop-down question. This is an issue that has been shared with our team.
What version of Chrome are you currently using?
I wanted to share some information on how we define bugs and how we tackle them when they occur.
Hi Leslie,
one is 96.0.4664.92
and the other one is 96.0.4664.104
Thanks for confirming, Sue! This discussion is linked to the report we have open for this issue, and we'll keep you updated here with any news to share.
We're experiencing the same issue - dropdown interface elements in Storyline. Could someone please indicate a likely fix date? This is a big learning feature and user demographic to impact.
Published as SCORM1.2 / Totara LMS / impacting Android devices Chrome or Samsung browser
thank you
-AndrewHi, Andrew.
While I don't have any news on the issue reported, do you know which versions of Chrome your learners are using?
This bug seems to only impact older versions of Chrome, so I'd like to gather more information to update our report and share with the team.
Hi Maria, thank you,
We have not yet established this, however I can say that this bug was exhibited on a recent Android Chrome V96.0.4664.104 and a number of Samsung Browser user devices, so is not restricted to Chrome, or older versions. If I can collect version info I'll provide this also.thank you
Thank you for those extra details, Andrew! Please let us know if you can collect a version number.
got the same issue and found this thread, my team dan I tested it on newest version of Chrome and other mobile browser available and it doesn't work for all browser
Hi Atikah, and welcome to the E-Learning Heroes community! ✨
Can you clarify the specific version number of Chrome you are using, as well as the type of mobile device, to determine if you issue is the same as the one we have reported?
Thank you!
Hello,
We are experiencing the same issue with dropdowns on Android devices. My co-worker has a Samsung Galaxy S 20. I have attached a screenshot of her current Chrome version and a video of the experience. Any help to get this resolved would be greatly appreciated.
