Forum Discussion
Docebo won't trigger completion of Rise SCORM file
Hi All - I'm very stuck trying to get my LMS, Docebo, to trigger completion (or even save the place) for someone completing a Rise file. When they complete the training, it isn't logging the comp...
I am having the very same issue and I am losing my mind. I have done so much troubleshooting and am convinced it is on Docebo's end, but they're saying everything is fine and everything is working great when they test. I have been very, very very assertive with them and provided them evidence that nothing appears out of order with course/course file itself but they keep blowing me off and saying everything is gravy with the LMS and actually straight-up gaslighting me.
I have done what Christopher suggested on multiple occasions with tickets I've submitted as well, and sadly, that did not help. They just shrugged it off and told me to manually mark the users as complete. I do not have time for this and wish for the issue to not occur at all. I cannot find a rhyme or reason for it and it happens in clusters. Things will be fine for 2-3 months, then all of the sudden anywhere between 3-5% of our users experience this error in various different courses for a few weeks, then all goes quiet again. Rinse and repeat.
I deal with their support staff in Italy while I am based in Florida, so coupled with the communication lag-time is the issue of the language barrier which certainly doesn't help, so if anyone finds any way around this/a solution...oh boy that would make my year!
Hi Angela,
I'm really sorry to hear this. The issue could be environmental if Docebo's tests are working okay. This can be tricky to troubleshoot.
Can you open a case with us here? We can help test out your course and provide some feedback that may help if we need to go back to Docebo's support.
Hi Chris,
Thank you, I am looking at the link you provided and am unsure of the best way to share the file package for the project in question. Am I able to attach the zipped file?
I am not sure how to find the .story file as I don't see it when I extract everything from the zip package and am, unfortunately, very confused about the Articulate Package Presenter instructions and how that applies to my project/getting my project into that format. I watched the video and my zip package doesn't reveal any .ppt or .ppta files either that I can see.
Please advise.Hi Angela. I can see that you already have a support case with us, and you've uploaded the zipped SCORM package, and Ian was able to use it and test your course. I hope your issue gets fixed soon.
Hi Angela!
We encounter this same issue with RISE and Storyline courses. The error seems random. Are you experiencing the same issue today? If not - how did you overcome the issue.
Thanks!
Yes, we are experiencing this issue still after many, many support tickets, support chats, and we even finally got on a call with them a couple of weeks ago and we've not come to a resolution yet.
Angela, are you publishing to xAPI or SCORM 2004? IDK whether that has anything to do with it, but at Zillow where I experienced this with Docebo, we used xAPI.
