Forum Discussion

KrisHiney's avatar
KrisHiney
Community Member
4 years ago

Corrupt Storyline file? won't publish to Review 360

I have a file that has been problematic.  It first acted up with inserting a table from word, it would freeze up. This happened repeatedly until I just made the table in Story Line. Now that same file won't publish to Review 360. It just simple stops at uploading the course. I have tried to both publish a new version of the course as well as create a new name for the course.  If I just walk away - trying to use patience while it is paused on uploaded, Storyline just closes.

 

I don't want to lose this file, it is almost done! Is there a work around?

storyline 360
  • LaurenConnelly's avatar
    LaurenConnelly
    Staff
    4 years ago

    Hello Kris!

    I see that you've reached out to our Support Engineers and are working with my teammate, Renato! We'll continue troubleshooting in your support case.

  • MariaCS's avatar
    MariaCS
    Staff
    3 years ago

    Hi, Shari.

    Thank you for reaching out! Let me ask if you a few questions to narrow down the issue:

    • Your error message shows that the folder you are trying to open the file from is called DROPBOX. Is this folder one that syncs with Dropbox? If so, is smart sync turned on? 
    • Smart sync could have the same issues as working on a network drive. We recommend working from a local hard drive. Can you copy the file to your desktop and try again?
    • Have you attempted to repair Storyline 360? Here are the instructions.

    Let me know if those help you! 

  • MariaCS's avatar
    MariaCS
    Staff
    3 years ago

    Hi, Shari.

    Thank you for the update!

    I just wanted to add a quick note: it looks like your email signature came through when you replied via email. You can remove it by clicking ‘Edit’ below your response. Here’s a quick Peek 360 video if you need help.

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