I am having trouble to paste text in Rise, either being from Word or even from Rise. In many places, when I try to paste the text nothing appears. I can copy from Rise and paste in Word but can´t do the opposite way.
This problem started today. Can you help me with that? Anyone with the same issue? Thanks.
Sometimes the text editor will stop working
Just close and reopen your course to reload the text editor.
Hi there!
Aside from Karl's suggestion, you can try clearing your web browser cache. Here's how to do it for your browser:
If you have a different web browser, try using this when working with Rise. Here are the supported browsers for authoring in Rise:
Let us know if the issue persists so we may investigate further.
Hi, Gren. Thank you for supplying these links. I have followed the steps provided for Google Chrome as well as switching browsers (over to Safari), and the problem of pasting text into Rise still exists.
Hi there!
Sorry to hear the issue persists after clearing your browser cache, and even when working on a different web browser.
I've opened a case on your behalf, and our support engineers will reach out to you soon! We'll continue the conversation over in the support case.
Should you need anything else, please do let me know!
