Forum Discussion
MariaCS
3 years agoStaff
Hi, Michael.
Thank you for reaching out!
I'm sorry that you're having trouble downloading illustrations from the content library.
Please take a look at the article below, and let's start by checking the network endpoints and ports listed here (you might need to ask your IT Department for help):
If you are still having problems after adding those to your allow list, I encourage you to open a support case with our engineers so we can see what's going on.