Trying to pick a shape's border color to match other on-screen elements. The eyedropper only works in the dialog box. Once outside, the chosen color is black no matter what the eyedropper is over. SL version 12.14647.0

I'm gonna drop the magic pill. When using the Eye Dropper outside the palette, hold Middle Mouse Button, then left click. Boom.

Hi Everyone, Apologies, as it looks like we missed this discussion when the update came out. I just wanted to let you all know that the issue where the Eyedropper tool wouldn't always select your chosen color when using multiple monitors with different DPI settings was fixed in Update 30 of Storyline 360. Please ensure you’re on the latest update to get this function working correctly! If you find yourself still running into this issue, please reach out to our support engineers to help troubleshoot your setup and find a solution!

Looks like the way Parallels is set up, I am using an iMac 27" with additional 27"external display, in fact storyline only ever runs off the external display. I may however be a combination of the screen settings in MAcOS and Parallels. Something doesnt feel right though, because you cannot left click and select the colour. I have just dragged out my magic mouse (I swapped to a Logitech with programmable buttons to open all the storyline dialogues via the mouse) and left click works for me, fine. I think you may need to type/screenshare with someone to check the settings in MacOS, parallels and Windows to see what is going on. I dont think it is a storyline issue.

I run Storyline 3 on an external monitor connected to my laptop. I discovered that if you change the Windows display scale setting to 100% (it defaults to 125%), the color picker will work just fine. Hope this helps!

OUR SOLUTION:We have been having this issue for months with Storyline 360, and what finally worked for us was a combination of the above suggestions: When testing the laptop in isolation, before you shut down the laptop, shut down Storyline, or disconnect the external monitors, make sure the storyline app window has been moved over to the laptop screen. You can move it back to the external monitors after restarting it. (When testing the laptop only for functionality, our developer still had the same eyedropper issue because she left the app window open on her external monitors when shutting down the computer or disconnecting the monitors. If she moved the app window over to the laptop before disconnecting from the external monitors, the eyedropper worked fine on the laptop.) Make sure that you actually disconnect the monitors, not just turn them off, when testing Storyline on your laptop. (The Storyline eyedropper wouldn't register, even on the laptop screen, if we simply turned off the external monitors.) Set all your display settings, including the laptop, to 100% (And it may work to simply make them all consistent. We didn't test 125% across the board, but that may work, too.) After resetting all your display settings to 100%, you have to restart Storyline for them to take effect within the app. (The rest of the display changed immediately, so we didn't initially think it worked until we tried restarting Storyline after changing the settings.) Hope this helps someone. The struggle is real... P.S. Neither changing how we accessed the eyedropper nor the mouse button workarounds mentioned above worked for us. As also mentioned above, the eyedropper seemed to be selecting colors from several inches (a "hands width") away from the curser.

Color picker (eyedropper) doesn't work

Staceystaceyfab
Community Member
2 years ago
I am using two monitors. Both have the same dpi. Attached are two screen shots. I've circled where the eye dropper should be. For some reason I couldn't get the eye dropper in my screen shot. You'll notice, the behavior is inconsistent. In one case, it selects white. And in the other case it selects black. The color I'm trying select is turquoise (Hex #21B2AF).
LucianaPiazza
Staff
2 years ago
Hi Karen and Stacey,

Thanks so much for sharing this information with us.

In order to better assist you, I have a few questions:

Have you tried repairing your latest Storyline 360 installation to see if this helps?

I understand you both are working with multiple monitors (2 or 3). Are you able to replicate the behavior when working on a single screen?

Thanks so much!
TeresaVanderpos
Community Member
2 years ago
My DPI settings are also the same. I have not tried it with one monitor. Usually over a few days, it just starts working again, and these days it is way too hard to work on a single monitor LOL!
- JoseTansengco
  Staff
  2 years ago
  Hi Teresa,
  
  Looks like the issue is intermittently happening for you, and the behavior has been ongoing for the past few months. I can see that you haven't reached out to our support team yet - would you like us to get you in touch with our support team so we can take a closer look at your work setup? I'll be glad to open a case for you, or you can open one yourself by visiting this page.
TeresaVanderpos
Community Member
2 years ago
Thanks Joe, for checking in. No, don't worry about a request, oddly it always fixes itself over a month or so, I just manually write down the colours I need then put them in. You know that saying "pick your battles"? This one is not enough for me to do an uninstall /reinstall LOL!

But thanks for your response.
CelesteMurray-5
Community Member
8 months ago
Please.... the color picker is not working. Is this an open case to the support team to address?
- JoseTansengco
  Staff
  8 months ago
  Hi Celeste,
  
  Sorry to hear that you ran into this issue. Would you mind sharing what's specifically not working in the color picker feature for you so we can share some troubleshooting steps that might help? Is the eyedropper tool registering the wrong colors or is the feature not accessible at all?
  
  Additionally, can you share what scale value do you have set for your monitors? To check, right-click anywhere on your desktop, select Display Settings, and check the value here:
  
  Try switching the value here to 100% to see if this helps make the feature usable for you. If you're already using 100% as the scale level, please open a case with our support team here so we can take a closer look at your installation details.