Forum Discussion
Color picker (eyedropper) doesn't work
Trying to pick a shape's border color to match other on-screen elements. The eyedropper only works in the dialog box. Once outside, the chosen color is black no matter what the eyedropper is over....
Please.... the color picker is not working. Is this an open case to the support team to address?
Hi Celeste,
Sorry to hear that you ran into this issue. Would you mind sharing what's specifically not working in the color picker feature for you so we can share some troubleshooting steps that might help? Is the eyedropper tool registering the wrong colors or is the feature not accessible at all?
Additionally, can you share what scale value do you have set for your monitors? To check, right-click anywhere on your desktop, select Display Settings, and check the value here:
Try switching the value here to 100% to see if this helps make the feature usable for you. If you're already using 100% as the scale level, please open a case with our support team here so we can take a closer look at your installation details.
