Hi all, I have a problem with the cmi.location value :-( The course send a cmi.location value to the LMS (for exemple index.html # / lessons / ii6QMNUh03cXb_-S69OF8mO0O33hzAs3). The problem occurs when the course is updated (new export in Rise and update files on the LMS) : this value is requested by the updated module but it blocks it when it tries to read it. In this case, when the learner launch the course, it’s a blank page. By deleting it in the LMS, the course can restart again but from the beginning. The module should maintain the compatibility of the recorded data when it is updated. Is it possible? Thanks for your help ! Eline

Hi folks! We are investigating if we can make changes to the package content to help LMSs better handle the bookmarking data discrepancy when you upload a new version of a course. We'll keep you updated right here.

Hi Alyssa, we have the same problem. When we update Rise360 courses, they don't work anymore. The sceen shows a loading icon, after that it only shows a white page. We're planning to create a huge amout of courses with Rise360. How is the timeplan to fix this bug? Thank you in advance and best regards Marianna

Hello Eline! It sounds like you replaced a Rise course on your LMS. Did you replace it with a revised version of the same Rise course, or with a different (or duplicate copy) Rise course? If you replace a Rise course inside your LMS with a revised version of the same Rise course, bookmarking will work as expected. Learners can suspend the course before the course is revised, and those same learners can resume the course after the revision. If you replace a Rise course inside your LMS with a different Rise course (or even a duplicated copy of your original Rise course), learners will not be able to resume the course where they suspended it before the revision. In this scenario, learners will return to the beginning of the course, but the content should never lock up.

Hi Alyssa, This problem occured 2 times with 2 different courses : - the first one was a revised version of the same course - the second was a new version of the same course shraed by an e-learning agency shared on my Rise account (I don't know if you considered that is a new course or not in this case). In both cases, learners are in front of a blank page if they had started training before the update. Maybe I did not express myself properly in my first post. I asked my LMS agency about that. Here is how they describe the problem : When a learner is trained, the module sends a SCORM "cmi.location" value to the LMS (for exemple "index.html#/lessons/ii6QMNUh03cXb_-S69OF8mO0O33hzAs3").But when we update the module (new export) : this value stored by the LMS is no longer recognised by the new module. The learner is then stuck on blank page.Today we have to delete all the "cmi.location" values to let the learners restart again.The module should maintain the compatibility of the recorded data when it is updated. Is that something we can do? Let me know, Eline

Hi Eline! Thanks for sharing that message from your LMS agency--that's helpful! I'd like to enlist the help of our support engineers for further insight into why this is happening. I'm going to open a case on your behalf and send you an email with a few more questions. Keep an eye out for that soon!

cmi.location problem | Articulate

AlyssaGomez
Staff
5 years ago
Hello, Marianna and Jan,

Are you running into this problem after updating a Rise 360 course in your LMS? If so, were you able to clear the suspend data?

We recommend clearing the suspend data because the new version may not understand the suspend data from the older version, and when that happens, you may see a blank screen. The only other option would be to upload the updated version as a new item in your LMS.

Our team is looking at what we can do to help LMSs better handle the bookmarking data discrepancy when you upload a new version of a course. I don't have an update to share at this time, but we'll let you know if we make any changes that will help.
MSch
Community Member
5 years ago
Hello Alyssa,

thank you for your reply. Unfortunately the LMS is not able to clear the supend data...

Especially when setting up language variants and small updates this bug becomes a big problem. In this case creating a new course in the LMS means double work and unfortunately the learning progress of the participants can no longer be easily tracked.

Rise360 is a great tool for creating courses quickly and easily. Therefore we would like to use it more often and hope for a quick solution of the problem.

Can you already estimate when the next update might be available?

Thanks for your help!

Best regards

Marianna
RetoSchilliger-
Community Member
5 years ago
Hi Crystal,

any news on this issue? I am just planning to build several courses that will definitely require regular updates and multiple languages.

Thanks a lot

Reto
AlyssaGomez
Staff
5 years ago
Hi there, Marianna and Reto. I don't have an update just yet, but I promise to pass along any new information I receive that will be helpful to you.
- JanHertlein
  Community Member
  5 years ago
  Hi Alyssa,
  
  do you have any news for us? We really need to solves this issue asap as we a have a huge number of intenational colleagues and customers waiting for a solutions! Looking forward to a status update on this topic.
Renz_Sevilla
Staff
5 years ago
Hi Jan!

We don't have an update yet, but thanks for reaching out and letting us know getting this fixed is important to you. We'll be sure to reach out if we make any changes that will help!
JanHertlein
Community Member
4 years ago
Hi Renz,

The year is coming to an end and there is still no solution to the problem. Do you have a special present for us under the Christmas tree? We are looking forward to a status update!
MSch
Community Member
4 years ago
Hi Chrystal,

two month ago you announced that you are working on the solution. do you have any news?

Best regards, Marianna
FredrikFahlin
Community Member
4 years ago
Hi! I have a customer experiencing the same problem. In the documentation for the that LMS they refer to the item identifier instead of the manifest identifier for versioning. As long as the item identifier is the same it treats the scorm package as the same course and keeps the suspend data.
JanHertlein
Community Member
4 years ago
Hi articulate staff! Is this issue still of any relevance for you? I actually see no progress since this issue came up about 2 years ago. Please let me know how you are planning to deal with it.
Crystal-Horn
Staff
4 years ago
Hi everyone, and happy New Year! I don't have an update to share on this issue. It is relevant to us, but it hasn't made it into our release yet. We'll share more when we've got new info!