cmi.location problem

Hi Alyssa,

This problem occured 2 times with 2 different courses : 

- the first one was a revised version of the same course 

- the second was a new version of the same course shraed by an e-learning agency shared on my Rise account (I don't know if you considered that is a new course or not in this case).

In both cases, learners are in front of a blank page if they had started training before the update.

Maybe I did not express myself properly in my first post. I asked my LMS agency about that. Here is how they describe the problem :

When a learner is trained, the module sends a SCORM "cmi.location" value to the LMS (for exemple "index.html#/lessons/ii6QMNUh03cXb_-S69OF8mO0O33hzAs3").
But when we update the module (new export) : this value stored by the LMS is no longer recognised by the new module. The learner is then stuck on blank page.
Today we have to delete all the "cmi.location" values to let the learners restart again.
The module should maintain the compatibility of the recorded data when it is updated. Is that something we can do? 

Let me know,

Eline